Communication Tips
Practical advice on managing everyday communication challenges with businesses and services. Topics include handling sales calls, making complaints, and dealing with accounts and payments.
Appearing on the Electoral Roll
Your name and address on the Electoral Roll can be seen by companies and organisations, but you have options to control who sees it.
Applying for a Loan Online or by Phone
Get a loan approved from home or work by applying online or over the phone in just minutes.
Call Backs from a Company or Call Centre
Get guidance on requesting call backs from companies and call centres, including best times and what information you'll need.
Change Your Telephone Number
Changing your phone number might be necessary if you're moving, getting nuisance calls, or dealing with unwanted sales pitches.
Dealing with Your Overdue Account
If your account goes overdue, here's what to do when you contact your bank about charges and repayment issues.
Get the Best Deal Over the Telephone
Call shops by phone to compare prices and find better deals without leaving home.
Help in Asking for More Time to Pay
Contact your lender early if you're struggling to pay back debts—here's how to ask for more time responsibly.
How Businesses Use Pre-written Scripts
Companies use prepared scripts when handling customer calls to ensure consistent, accurate information and proper service across all staff interactions.
How to Speak on the Phone
Get better at phone conversations by learning when to listen, how to ask the right questions, and keep things clear and direct.
Make a Complaint in Writing
Write an effective complaint letter with the right details, structure and timeline to get results from companies.
Set Up a PO Box
Get mail held at your local post office instead of your home address, with simple proof of identity and residency.
Using the Telephone and Mailing Preference Service
Sign up for the Telephone and Mailing Preference services to reduce unwanted sales calls and junk mail at no cost.
What to Do About Junk Mail
Stop junk mail from piling up in your letterbox with these practical ways to reduce unwanted postal marketing.