Communication Tips

Develop stronger communication skills including writing clearly, speaking effectively, and expressing yourself confidently in different situations.

Appearing on the Electoral Roll

Your name and address on the Electoral Roll can be seen by companies and organisations, but you have options to control who sees it.

Applying for a Loan Online or by Phone

Get a loan approved by phone or online in as little as 10 minutes from home or work.

Call Backs from a Company or Call Centre

How to request a call back from a company or call centre and what information you'll need to have ready.

Change Your Telephone Number

Changing your phone number might be necessary if you're moving, getting nuisance calls, or dealing with unwanted sales pitches.

Dealing with Your Overdue Account

If your account goes overdue, here's what to do when you contact your bank about charges and repayment issues.

Get the Best Deal Over the Telephone

Call shops by phone to compare prices and negotiate better deals without leaving home.

Help in Asking for More Time to Pay

When you're struggling to pay back debt, here's how to contact creditors and ask for a payment arrangement.

How Businesses Use Pre-written Scripts

Companies use prepared scripts when handling customer calls to ensure consistent, accurate information and proper service across all staff interactions.

How to Speak on the Phone

Get better at phone conversations by learning when to listen, how to ask the right questions, and keep things clear and direct.

Make a Complaint in Writing

Write an effective complaint letter with the right details, structure and timeline to get results from companies.

Set Up a PO Box

Get mail held at your local post office instead of your home address, with simple proof of identity and residency.

Using the Telephone and Mailing Preference Service

Sign up for the Telephone and Mailing Preference services to reduce unwanted sales calls and junk mail at no cost.

What to Do About Junk Mail

Stop junk mail cluttering your home by opting out of mailing lists and contacting companies directly.