Effective Communications

Learn proven strategies for clear writing, persuasive speaking, and confident conversation across all situations.

Effective Sales Communication

Have you ever noticed how some people seem to be born to sell? They just have the technique, and it seems perfectly natural, not forced. They’re the type w...

Getting What You Need from Bureaucracy

If you’ve ever had to deal with a bureaucratic organisation, whether it’s the local council or HMRC, you know it can be one of life’s great frustrating...

How to Complain by Phone

It’s never a pleasure to have to complain about something. It means there’s a problem and we all already have enough of those in our lives without more p...

How to Haggle on Price

For most of us, haggling is something that goes on in the markets, souks and bazaars of other countries. It’s something we might do when we’re on holiday...

How to Say No to People

Saying no is never easy, but it’s something we all have to do from time to time. It may be to a friend, which is especially difficult, or to a pushy salesp...

What Makes a Good Public Speaker

Having to speak in public can seem very daunting to many people. Being up there in front of an audience, you can seem exposed, even naked. It can leave those...