Handling Companies
Guidance on interacting with businesses as a customer through various channels. Articles cover ordering, customer rights, advertising practices, and utility company relationships.
Advertising and the Law
Companies must follow advertising laws to ensure claims are truthful and campaigns don't mislead or offend the public.
Checking the Progress of an Order
Your order reference number helps you track delivery status, so keep it handy in case you need to check on what you've ordered.
Cold Calling and the Law
Stop unwanted cold calls by registering with the Telephone Preference Service and understanding your legal rights.
Dealing with Cold Calls to Your Home
Stop unwanted cold calls at home by understanding how companies get your number and what your rights are.
Dealing with Final Demand Letters
If you've received a final demand letter, here's what you need to know about your options and how to respond.
Dedicated Telephone Lines
Dedicated telephone lines route calls directly to specific departments or people, saving time and ensuring no calls get missed.
How Businesses Contact New Customers
Businesses can legally contact you through mail, email, and phone calls to find new customers, and here's what you can do about unwanted contact.
How Businesses Use the Media to Advertise
Businesses use TV, newspapers and magazines to reach customers through targeted advertising at peak viewing times and print circulation.
Placing an Order by Telephone
Give the person taking your order the details they need to get it right, from catalogue numbers to product descriptions.
Residential Customers and Utility Companies
Know why utility companies contact you and how to handle those calls and offers responsibly.
Using the Internet for Business
How businesses and shoppers use the internet to reach wider markets, compare prices, and complete transactions online.
Why Having the Small Print Explained Is Important
Understanding the small print in contracts can save you money and protect you from hidden costs and unfavorable terms.