Technology

Understanding telephone and communication systems for home and business use. Topics include digital phones, VOIP, mobile features and protecting yourself from fraud.

Avoiding Telephone Fraud

Protect yourself from phone scams by learning how to verify callers and understand where companies get your personal information.

Calling Premium Rate Numbers

Premium rate numbers starting with 0906 can cost £1.50 per minute or more, so check your phone bill if unfamiliar charges appear.

Communicating with Social Media

How to communicate responsibly on Facebook, Twitter, YouTube and other social media platforms.

Digital Telephones Explained

Digital phones use wireless signals from a base unit to deliver crystal clear calls throughout your home with no quality loss up to 50 metres.

Getting the Most from Your Mobile Phone

Get more out of your mobile phone with practical tips on maximizing its features and capabilities.

Having a Manned Messaging Service

A manned messaging service lets small businesses and professionals have a real person answer calls and take detailed messages when they're unavailable.

Keeping in Touch with Existing Customers

Ways companies stay in touch with customers and how to opt out of unwanted contact.

Sending Voice Files by E-Mail

Send voice messages and recordings as email attachments using MP3 or WMA files instead of writing long emails.

Telephone Switchboards: How They Work

See how telephone switchboards connect calls to the right extension and manage incoming lines in an office setting.

Using Computers to Route Telephone Calls

Computers now automatically route calls through digital switchboards without receptionists, scanning extension numbers and storing voicemails on hard drives.

What Is VOIP (Voice Over IP)

Voice over IP lets you make phone calls over the internet by converting your voice into digital data that travels across the web.