Getting Through

Practical advice for reaching customer service departments and resolving issues by phone. Articles cover complaint procedures, avoiding premium numbers and getting past automated systems.

Asking to Speak to a Supervisor

Most call centre staff can only handle basic issues, so here's how to get through to a supervisor who can actually help.

Bypassing a Messaging Service

Skip the voicemail and reach the person you need with these practical ways to get through directly.

Discussing Your Account Details Over the Phone

Know what information to have ready before calling your bank to discuss your account details safely and efficiently.

Getting Through Without 0870 Numbers

How 0870 numbers work and what they'll cost you on your phone bill.

Making an Official Complaint by Phone

Get straight to the point when complaining by phone: know who to ask for and how to present your case effectively.

Recording Calls for Training Purposes

When companies record your calls for training, they must tell you first and get your permission before proceeding.

Reporting a Telephone Fault

Check your phone equipment before calling your service provider to report a line fault.

Speaking to a Tele-Canvasser

Tips for handling cold calls from tele-canvassers and understanding their job and methods.

The Cost of Calling a Call Centre

Here's what you'll actually pay when you call a customer service line and what those phone numbers really cost.