Getting Through...
Below are our articles on the subject of Getting Through. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Asking to Speak to a Supervisor
There are times when we make contact with call centres or businesses and find that we need to speak to someone in authority in order for our complaint or outstanding...
Bypassing a Messaging Service
There are many of us who will have at some time called a telephone number only to find a recorded message telling us that the individual we wish to speak to is not...
Discussing Your Account Details Over The Phone
We have all contacted our banks or building societies at one time or another to discuss the nature of our accounts with them. This could have been...
Getting through Without 0870 Numbers
What is a Non-Geographical Number?
Most of us will have – at some time – had cause to dial a 0870 or 0845 number. These numbers are what are referred to as...
Making an Official Complaint by Phone
There may well be times when it is necessary for you – as a customer – to exercise your right to complain because of the level of service or indeed...
Recording Calls for Training Purposes
There may be times when you make a call to a company or a company’s representative when the call is recorded for the use in training exercises....
Reporting a Telephone Fault
Thankfully it doesn’t often happen but sometimes our telephone lines do fall foul to technical difficulties, the result of which means that we cannot use our...
Speaking to a Tele-Canvasser
Many of us at one time or another have received a call from an individual representing a company that wants to sell us their product or interest us in their services....
The Cost of Calling a Call Centre
It is often the case that when we contact a call centre we have to spend some time on the line in order to have our queries answered or our orders taken. With this in...
