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Getting Through...

Below are our articles on the subject of Getting Through. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Asking to Speak to a Supervisor
Asking to Speak to a Supervisor
This article examines the reasons why you may need to speak to a supervisor and discusses how to best go about getting through to one...
Bypassing a Messaging Service
Bypassing a Messaging Service
This article looks at other ways in which to contact someone without using their messaging service...
Discussing Your Account Details Over The Phone
Discussing Your Account Details Over The Phone
This article looks at discussing your account details on the telephone and also looks at the measures taken by banks and building society to improve security and…...
Getting through Without 0870 Numbers
Getting through Without 0870 Numbers
This article looks at the use of non-geographical numbers such as 0870 and 0845 and explains how you - the customer - can save money by using the telephone numbers…...
Making an Official Complaint by Phone
Making an Official Complaint by Phone
This article looks at how to make a complaint by telephone and also examines how best to keep track of calls made and received as well as any information sent between…...
Recording Calls for Training Purposes
Recording Calls for Training Purposes
This article looks at the reasons why businesses may record any telephone call made to or by them - the article also looks at what you can do to find out what…...
Reporting a Telephone Fault
Reporting a Telephone Fault
This article looks at how to report a fault with your telephone line and what checks you may be asked to make to your equipment whilst endeavouring to make an…...
Speaking to a Tele-Canvasser
Speaking to a Tele-Canvasser
This article examines having a conversation with a tele-canvasser and the reasons you may have to do so...
The Cost of Calling a Call Centre
The Cost of Calling a Call Centre
This article looks at the cost of calling a call centre and examines ways in which you can limit the amount you spend on doing so...
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