Avoiding Telephone Fraud
As we are all very much aware the number of cases of Identity Theft have been increasing dramatically over the last few years. With this in mind it is important to examine one of the most common ways in which Identity Theft can take place – over the telephone.
I Have Received a Call from a Company I Don’t Know, What Should I Do?The first thing to remember is that cold calling is no longer as acceptable as it once was. Have you registered for the Telephone Preference Service? Is your number Ex-Directory?
If you receive a call from someone claiming to represent a company you have never heard of before ask them to give you contact details relating to the company such as telephone number, company name, company address and company registration number.
This is a good way to establish the legitimacy of any call you receive – legitimate businesses and their representatives will be able to provide you with this information straight away and will have no qualms in doing so.
Where Did They Get My Details?This is a question that anyone receiving a cold call – or unsolicited call – should be asking from the outset. Most companies buy in their data from external marketing companies who collate names, addresses and telephone numbers from a number of different sources including electoral roles, council housing lists and credit check companies. Although it is not illegal to do this it can sometimes prove to be not wholly accurate information.
If a company refuses to tell you where they got your details from then you should refuse to answer any further questions and hang up. Make sure you make a note of the number from your caller display if you have one.